Signing up for trash and recycling service shouldn’t be complicated, slow, or unclear.
Go Green’s process is designed to be straightforward and mostly online, with clear steps and no guesswork. This page walks through exactly what happens after you contact us, so you know what to expect before you start.
Step 1: Start Online or Call Us
Most customers get started through the chat on our website. The chat is always available in the bottom-right corner and may pop up automatically while you’re browsing.
You can also call if you prefer to speak with someone directly.
Either way, the goal is the same: confirm service availability and gather the details needed to prepare an accurate quote.
Step 2: Check Your Address and Service Availability
Once you provide your address, we check it against our current service routes.
- If your address is within an active service area, you can move forward right away
- If your address appears to be outside the service area, it’s reviewed by a team member to confirm
This step prevents delays later and ensures service can be provided reliably once it starts.
Step 3: Receive Your Quote by Email
After availability is confirmed, you’ll receive an email with:
- Your price quote
- A link to the service agreement
There’s no pressure to move forward. The quote is based on your address and service needs, not a generic estimate.
Step 4: Choose Your Start Date
If you decide to move forward, you’ll select your preferred start date.
Once that’s confirmed:
- A representative schedules your container delivery
- You’re assigned a weekly pickup day
- You’ll receive confirmation so you know exactly when service begins
Container deliveries typically happen on a scheduled delivery day the week before your first pickup.
Step 5: Container Delivery and First Pickup
Your container is delivered, and service begins on your assigned pickup day.
From there:
- Pickup happens weekly on the same day
- Recycling is single-stream, so no sorting is required
- Service runs on a consistent schedule
If questions come up, customer support is available to help.
How Long the Process Takes In most cases:
- Availability is checked immediately
- Quotes are sent within one business day
- Service can start shortly after you choose a date
We are constantly working to improve response times and make our processes more efficient, but response times are already designed to be fast and predictable.
Why This Process Works
This approach avoids common frustrations like:
- Phone tag
- Surprise fees
- Inaccurate service area listings
- Unclear start dates
- Inconsistent pickup schedules
Everything is confirmed upfront so service runs smoothly once it starts.
Ready to Get Started?
If you’re ready to see if Go Green services your address and what service would look like for your home, the fastest next step is to request a quote.
